Intranet Trends

Intranet and portal specialist Jane McConnell of NetStrategy highlights the latest trends identified in her Global Intranet Trends Report for 2009 (226 participating organizations around the world; from under 5,000 to over 100,000 employees in Europe, North America and Asia-Pacific).

Important ingredients for a successful intranet:

• Leadership
• Teamwork
• Empowering employees
• Optimizing activities & processes
• Focusing on the needs of the customer (external)

Direction of intranets:

• Portal concepts – aggregating content and tools into a single screen
• Integration of applicatons – HR, business applications, collaboration spaces
• Social media – user-generated content
• Management awareness – senior management is slowly becoming aware of intranets

Changes in business:

• Virtual teams (geographically dispersed)
• New expectations
• Tele-working (working remotely)
• Smart phones (mobile access of the intranet)